Frequently Asked Questions
Everything you need to know about your favorite rom&nd beauty essentials.
Are your products 100% authentic?
Yes, all products sold on our official store are 100% authentic and sourced directly from our manufacturing facilities in South Korea.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, depending on your location and customs processing times.
What is your return policy?
We accept returns for unopened and unused products within 30 days of delivery. Due to hygiene reasons, we cannot accept returns on items that have been opened.
Do you test your products on animals?
rom&nd is committed to ethical beauty practices. We do not conduct animal testing on any of our cosmetic formulations.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay.