Returns & Exchanges
At rom&nd, we want you to love your glow; if you are not completely satisfied with your purchase, we accept returns of unopened and unused products within 30 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the unused beauty products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing